Access and use of our Website, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below.
By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Ski Bartlett and the customer will exist once an order has been accepted, processed, dispatched and received.
Skiing & mountain sports can be hazardous. Ski Bartlett advises that anyone participating in any of these sports should wear the correct protective equipment. It is the individual’s OWN responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items sold, built or repaired by Ski Bartlett, its Directors, employees or other representatives.
Some of our web pages may use external links. In these cases we cannot be held responsible for the content of these external sites. Ski Bartlett does not endorse, warrant, or guarantee the products, services, or information described or offered on these Internet sites.
Prices and availability are subject to change without notice. We reserve the right to alter prices and / or special offer details at our own discretion.
Our Adverts and Web site descriptions, images and colours are subject to change and are for illustrative purposes only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative. Please note that many skis carry different colours/graphics depending on size.
In addition to the price, you may be required to pay a delivery charge for the goods.
We set the same initial prices across the Ski Bartlett shop, adverts and internet. However, over time prices may vary due to special offers and promotions being run. From time to time we may alter the pricing online so that the prices are lower than in the current catalogue, adverts or in store. Unfortunately we cannot offer the same pricing in this instance in the store and over the phone.
Making a purchase could not be easier. Just browse our store, or use Quick search to find what you need and add ('add to cart') any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'View Cart' and you will be asked for a few details that we need to be able to complete the order.
We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta, Visa Electron and American Express. We do not see or hold your payment card details, this is all handled by our secure payment service provider, SagePay.
Please ensure someone will be at your stated delivery address, Monday to Friday, between 9am - 6pm, otherwise the parcel company will put a delivery card through your door. They will only make two delivery attempts, after which your parcel will be returned to us, and we will have to charge you a second delivery cost.
A confirmation of order will be sent to you via email, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you need to cancel your order before it's been sent out, please call 020 8848 0040 before 12.00pm on the day you order, or if you order after 6pm, call us before 12pm the following day.
If you are unhappy with your goods once they arrived you are entitled to return the goods for a refund or replacement. Please see our Returns policy for further info.
No additional taxes or charges apply if your parcel is delivered inside the EU. For countries outside the EU, local import duty and tax may apply. Any such charges must be paid by the customer. Please check with your local tax authority before placing your order.
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.
The 128bit Secure Server payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.
Customer information is received via 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a 'card not present' environment, by their card issuers. The card issuers may provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Data stored on our system, can not be accessed by anyone other than the site administrator/shop manager. Your information is kept highly confidential and secure to ensure safety for both the consumer and the retailer.
Ski Bartlett does not disclose buyers' information to second or third parties.
We may contact you occasionally via email to inform you of any new products or special offers at Ski Bartlett, this is the only situation in which your customer details will be used. If you do not wish to receive this information and wish to be removed from our database, please email us at: firstname.lastname@example.org
We will pass on all the details (email, address, credit card number, etc) of any fraudulent orders to the relevant authority.
***WE DO NOT TOLERATE CREDIT CARD FRAUD***
Ski Bartlett is completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us using the following details:
1-2 Rosslyn Parade
Phone: 020 8848 0040
VAT No: 676 0829 05
Registered in England Reg. No: 293 293 6