COVID-19 Update

Latest Update on 01/11/2020

Due to Government guidelines and news of the national lockdown, it is with a heavy heart that as of Thursday 5th November we will be unable to open our shop to all of you until 02 December 2020.

As always we offer a Click & Collect service from our Hillingdon store between 10am and 5pm Monday to Friday. If you require a pick up time outside of these hours please call us and we can arrange an alternative.

We will be available on the phone from 10:00am to 5:0pm Monday to Saturday to help with any enquiries you may have or to take boot fitting appointments for post lockdown. 

Online orders will be processed as normal and will continue to do so unless guidelines change.

Due to lockdown restrictions we have extended our returns policy. Items purchased between 01/11/20 - 24/12/20 can be returned up to 14/01/20.

We have tweaked our opening hours for the last few days of opening.

OPENING TIMES 

Shop closed until 2nd December 2020

Website open 24/7

Click & Collect - Monday to Friday 10 - 5pm

We hope to see you soon!

POST LOCKDOWN OPENING TIMES FROM 2ND DECEMBER

Monday: 9:30am - 5:30pm
Tuesday: CLOSED
Wednesday: CLOSED
Thursday: 9:30am - 7:30pm
Friday: 9:30am - 5:30pm
Saturday: 9:30am - 5:30pm
Sunday: 10:00am - 4:00pm

Due to current Government guidelines and national lockdown our shop will have to close as of Thursday 05 November until Wednesday 02 December.  

EXTENDED RETURNS POLICY

Due to lockdown restrictions we have extended our returns policy.

Items purchased between 01/11/20 - 24/12/20 can be returned up to 14/01/20.

Absolutely. You can order any products from our website and simply select the “Collect In Store” option during the checkout process. You can then collect between 10:00am and 5:00pm Monday to Friday or email info@skibartlett.com to arrange a collection time that suits you.

For your safety and to ensure you have the best possible service during this period we are asking customers to make appointments where possible. 

To save you time and give you the best service, you can now book appointments with one of our in-store experts for all of the following:

  • Ski boot fittings*

  • Ski advice

  • Snowboard boot fittings

  • Snowboard advice

  • Personalised shopper service

  • Equipment recommendations

  • In-store services including workshop work


*Ski boot appointments are essential

All appointments can be made by calling 020 8848 0040 or emailing info@skibartlett.com

We will initially be asking all customers to sanitise their hands on the way into the shop. This will help us all protect each other and also protect the products that are on the shop floor, allowing us to continue to have a good selection out on display.

We have a one-way system in operation around the shop to help with social distancing and we ask all customers to follow this where possible.

We are also asking all customers to wear a facemask if they are having a boot fitting, as this is a close contact procedure. If you do not have your own mask then we will have disposable ones available at the counter at the front of the shop. 

Our changing rooms are still open, however if you try anything on please place these items in the box provided. These items will then be quarantined for 72 hours before they are brought back out onto display. We ask that all customers notify a member of staff before trying on any items.

 

https://www.youtube.com/watch?v=xBGKeqoQSJM&feature=youtu.be

We will still be offering our full boot fitting service for both ski and snowboard boots. However, we will be more restricted on space than previously so all boot fits are now by appointment only. You can book your boot fitting appointment now by calling 020 8848 0040 or emailing info@skibartlett.com.

If you are coming for a boot fitting, please bring your own socks or purchase them from us on arrival. There is a £50 booking deposit which will be refunded against the cost of the boots you choose. This fee is to help make sure we do not have empty slots as the demand for boot fits seems to be as high as ever. As it would be impossible to perform a proper boot fit and maintain all Social Distancing, our staff will wear extra PPE during your boot fit. 

We are also asking that all customers wear a facemask if they are having a boot fit, as this is a close contact procedure. If you do not have your own mask then we will have disposable ones available at the counter at the front of the shop.

We would also ask any customers who think they may be showing signs of the virus to postpone their visit till such time that they are feeling better.

  • We will have a Customer Service Host at our entrance to guide you through the new layout and answer any questions

  • We are asking all customers and staff to wash/sanitise their hands on the way into the store

  • We have a one way system running throughout the store to assist with social distancing

  • The shop has been risk assessed to minimise the chances of Covid-19 transmission

  • The shop will be thoroughly cleaned daily and touch points sanitised regularly throughout the day

  • We’ll be limiting the numbers of customers in to the shop at any one time in order to maintain social distancing

  • Hand sanitiser will be available at the entrance, till and throughout the store

  • Staff will be wearing additional PPE during boot fitting appointments

We are offering appointments for boot fitting and for personal shopping with one of our in-store experts.

These can be made by calling 020 8848 0040 or emailing info@skibartlett.com

Yes! We are continuing to take orders through our website and over the phone as normal.

Advice from Public Health England suggests that there is no current evidence that the virus can be transmitted via parcels.

No. All of our couriers are continuing to deliver orders in the normal specified timeframe you choose when you check out. This includes international orders (at the time of writing). The only difference is that you will not be asked to sign for a delivery, but the driver will instead validate delivery through contactless means.

Ski Bartlett is committed to preventing the spread of Covid-19 and as a company we have taken the following steps in adherence to government advice:

 

  • All staff have been given additional training to maintain a clean working environment and the highest levels of personal hygiene. This is being updated constantly as advice is developing all the time

  • All warehouse, logistics and dispatch staff have access to antibacterial products and are using rubber gloves to handle inbound and outbound deliveries

  • Where possible, staff are working remotely

  • Social distancing measures have been implemented throughout the store including queuing and one-way systems

  • Hand sanitiser is available at multiple points throughout the store

  • All staff and customers are asked to wash/sanitise their hands before entering the store

  • Any stock that has been tried on or returned will be quarantined for 72 hours

  • Staff and customers will wear PPE during close contact procedures

Absolutely. Our customer service team are equipped to work remotely, meaning we can handle all enquiries by email at info@skibartlett.com or on our usual contact number 020 8848 0040

Yes. Our changing rooms continue to be open, however if you try anything on please place these items in the box provided. These items will then go into quarantine for 72 hours before they are brought back out onto display. We ask that all customers notify a member of staff before trying on any items.

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