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Delivery & Returns

SHIPPING AND HANDLING:

 

DELIVERIES: 

 

Your order will be delivered to the address you give when you place your order.  Every effort will be made to deliver the goods as soon as possible after your order has been accepted, however, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible. Orders will be shipped to reach you within *5 working days (*deliveries to Islands, Highlands, Ireland, N. Ireland & Overseas Destination may take longer.) Payment is not taken from your credit card until stock has been picked and the order is ready for shipping. Some deliveries must be signed for so please make sure there will be someone available at your delivery address. Orders received after 12pm will be processed on the next working day, (A working day is any day other than weekends and bank or other public holidays, orders received on a Friday after 12pm will be processed on the following Monday) so long as all stock items are available.

The delivery costs are based on weight and are charged at our cost price. Due to the nature of our business, stock availability cannot be guaranteed.  Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as 'UNCHECKED'. Failure to do so may affect any warranty claims that you make thereafter. If you choose to refuse the delivery because you have cancelled your order, we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

 

If you are purchasing ski's and bindings and require them to be mounted please provide mounting details in the notes box at the checkout. To mount bindings we require the skiers; age, weight, height, ability level and boot sole length (in mm stamped on the boot).

 

INTERNATIONAL ORDERS:

We accept orders to the USA & Canada, but please contact us first to discuss delivery cost/methods, either via email (info@skibartlett.com) or telephone (+44 20 8848 0040).

Please note, any UK order that will travel overseas ie. to the highlands and Islands (postcodes listed below) will incur a £10.00 handling cost. Scottish Highlands & Islands: AB37-38, 41-45, 51-56 FK19-21 IV1-28, 30-37, 40, 52-54, 63 KW1-3, 5-14 PA21-39 PH15-26, 30-41HS1-9 IV41-49, 51, 55-56 KA27-28 KW15-17 PA20, 40-49, 60-78 PH42-44 ZE1-3.

 

TAX CHARGES:

 For orders made from the UK or the European Union, 20% VAT is added.

 

RETURNS POLICY:

 You can return an item to our store , but please remember to bring your receipt or delivery note. 

Unfortunately once ski's have been mounted with bindings they cannot be returned.

Alternatively, you can send your return by post. The email that confirmed we had despatched your order had a returns note attached which has clear instructions of how to do this. Please complete the details of the items you are returning and enclose the note with your returned parcel.

Please always include a daytime telephone number and your email address in case we need to contact you about the return.

If you no longer have your delivery note, please include a letter with your name, address, email address, daytime telephone number and order number if possible. Please let us know what you are returning and why, and if you would like an exchange or a refund.

 All items must be unused and include the original packaging. 

CD's or DVD's will not be accepted unless they are returned sealed. 

Soiled, worn or clothing that is not in a resaleable condition (with all tags attached) will not be exchanged or refunded. Your statutory rights are not affected by these conditions.

 All products from Ski Bartlett are guaranteed against manufacturing defects. Guarantees may vary depending on products & manufacturers.

 If the goods supplied to you are damaged on delivery, you should notify us by phone within 7 days.

 Returns will only be accepted if the item is unused and in its original packaging with any tags still attached.

Non-faulty items must be sent back unused and in their original packaging with labels and within 14 days of the invoice date including original receipt. Once received, we will offer an exchange or a full refund if required. 

 Make sure your items are securely wrapped and send your return to:

Returns Department

Ski Bartlett

1-2 Rosslyn Parade

Uxbridge Road

Hillingdon, Uxbridge

Middlesex

UB10 0NP

 

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned.

 We can also arrange for our courier company to collect large parcels from your home or place of work. An address label will need to be printed and someone will need to be available to hand over the parcel. There is a charge for this service, please call us to arrange this.

 

WHAT IF THE ITEM IS FAULTY?

 We are always very disappointed on the rare occasions our customers receive an item that is faulty.  We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. If you think that your item is faulty then please contact us as soon as possible. All items will be inspected by ourselves and often by the Manufacturer before being deemed faulty. Once we are satisfied the goods are faulty, depending on the circumstances they may be repaired, replaced, exchanged or refunded.

 

CAN I RETURN AN ITEM I BOUGHT IN STORE BY POST?

 Yes, just make sure you enclose a copy of your original receipt and your name, address and a daytime telephone number so that we may contact you to organise an exchange or refund.

 

CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

 An item that was received as a gift can be returned for an exchange or gift vouchers. Refunds can only be made to the original credit or debit card on which the gift was purchased. This does not affect the purchaser's legal rights.